Free shipping and returns: how they work
Buying handmade clothes from another country raises fair questions. How long will it take? Will I pay customs? What if it does not fit? Here are the plain answers.
How long your order takes
Every piece is crocheted or knitted by hand, to order, by one maker in Izmir, Turkey. Making it takes 2 to 8 days depending on the piece, and it ships within 7 business days of your order.
Delivery then takes about 10 days to the US and about 5 days to Europe. Shipping is free to every country.
This is slower than a shop with a warehouse, because there is no warehouse: nothing is made until you order it. The upside is that you can ask for your own colors in the checkout note at no extra cost.
Customs and duties
Some countries charge import duties on parcels. If customs duties are charged on your order, we refund them, so the price you see at checkout is what the piece costs you.
Returns, changes and cancellations
You can return a piece within 30 days if it is unworn, still has its tags, and is in its original packaging. Message us on WhatsApp first, before you send anything back.
Pieces made to your own measurements (the Custom size) or to your own design cannot be returned, because they were made for you alone. Choose a standard size if you want to keep the option of a return.
Changed your mind? You can cancel within 24 hours of ordering, and change your order within 48 hours.
Getting the size right first
The easiest return is the one you never need. Measure yourself and compare with the size guide linked on each product page. Shirts such as the beige crochet shirt come in XXS to XXL, while sets such as the Miley crochet outfit come in grouped sizes like S-M and M-L.
Not sure? You can tell us a size you know, for example "I am an M at Zara", as buyers of the Nature shirt do, and the maker works from that.
The full details are on our shipping and returns page.
