Talk to us
The fastest way is WhatsApp. Selda answers herself, in English or Turkish, usually within a day.
Questions we get a lot
Can I choose my own colors?
Yes. Write the colors you want in the notes box at checkout, or send them on WhatsApp. Everything is made to order.
How long until my order arrives?
We ship within seven business days. Delivery then takes about 10 days to the US and 5 days to Europe.
Do you ship to my country?
We ship worldwide from Izmir, and shipping is free. If your country is not listed at checkout, message us and we will sort it out.
Will I pay customs or duties?
You should not. If you are charged customs duties, tell us and we will pay you back.
Can I cancel or change my order?
You can cancel within 24 hours and change it within 48 hours. Message us as soon as you can.
Can I return a piece?
Yes, within 30 days, unworn and in its packaging. Custom-made pieces cannot be returned. Full policy.
How do I pay?
By card, Apple Pay or Google Pay on a secure Stripe checkout. The checkout shows AnalystAI, Inc., the company that runs Smyrna Collective's online shop. You can also buy on our Etsy shop.